Politique de remboursement – Alchimie-urbanspa

Politique de remboursement


Return/Refund Policy

We stand by our quality and offer our customers a 100% satisfaction guarantee. If for some reason you are not happy with your Alchimie products, please write to contact@alchimie-spa.com with your order number.

You are able to cancel your purchase within 14 days after receiving the products. The 14-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day.

The returned item must be unopened and in its original condition. You will be responsible for the associated shipping arrangements and charges.

Canceling an order is done by sending an email to contact@alchimie-spa.com and returning the products. Rejecting to receive the shipment or sending the products back without informing Alchimie is not considered a correct cancellation and a refund cannot be given.

We will do our best to process returns within 20 working days of receipt and a refund will be issued through the method used for payment.

All shipping fees are non-refundable.

Want to know more about our delivery policy: please mail to contact@alchimie-spa.com